During the Coronavirus Pandemic, our opening hours are now
Monday to Friday: 9am – 5pm
As the coronavirus outbreak continues, we all face difficult challenges in responding to the impact it is having on our lives. At Reventus, we have carefully put a number of measures in place to protect our staff and customers alike, while being mindful of the critical necessity to recover vital funds on behalf of local authorities. It is the local taxes that directly impact councils’ ability to pay for frontline services, such as police, firefighters, care home workers, teachers and other staff who keep us all safe.
If you find that your circumstances have changed, or your income has been affected by the coronavirus (COVID-19) pandemic, for example you are no longer working, or working less, you are self-isolating, caring for someone who is sick or have been affected in other ways, please contact us now.
Our welfare team and fully trained staff are available to discuss your circumstances and may be able to set up a more flexible payment plan.
Remember, we are here to assist wherever we can.
Please contact us on 03301 221 221 and press option 2.
You can also manage your account here online by clicking the ‘Customer Account Services’ button at the top of the page. Here you can set up a payment plan, request a statement and make a payment.
If you wish to make a payment by phone, please dial 03301 221 221 and press option 1.
The Money Advice Service recently published new online resources for people affected financially by the outbreak, which you may also find useful:
Reventus operates a measured and considered approach to the collection and enforcement of debts, mindful that being in debt is not a choice.
We aim to make the process for customers as simple as possible, providing clear documentation and processes, easy contact, links to independent debt advice and in most cases short term payment arrangements.
Reventus are pleased to have been awarded a place on the YPO Dynamic Purchasing System (DPS) having attained the maximum 100% score in all areas of our business.
This achievement clearly demonstrates that we have the correct accreditations, a resilient finance structure, suitable insurance levels, robust policies and proven procedures in place.
With the experience to deliver, maintain and continually improve our market-leading and innovative services to Local Authorities throughout England and Wales, we are the first choice among our clients.