We treat complaints very seriously; therefore we investigate them thoroughly and promptly.
We have a three stage process, mirroring that of most local authorities, whereby if the complainant is dissatisfied with the result of the investigation into their complaint, the complaint will be passed to a Company Director for resolution, and ultimately be reviewed by CIVEA who provide an independent complaints procedure managed by leading industry experts.
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We are committed to providing the best possible services to our customers and clients.
Our aim is to ensure compliance with the Data Protection Act, mindful of other relevant legislation such as the Human Rights Act, Freedom of Information Act and any other appropriate legislation.
We aim to be an equal opportunity employer, and to promote equality whenever possible.
We recognise that our operations have an effect on the environment. The company, its management and staff are committed to a policy of compliance with all statutory and legislative obligations affecting environmental pollution, recycling and waste management.
We are committed to ensuring the health, safety and welfare of our employees and we will, so far as is reasonably practicable, establish procedures and systems necessary to implement this commitment and to comply with our statutory obligations on health and safety.
We are committed to providing a high quality service, effective management and outstanding customer service.
Our services have been designed and built to meet and, where appropriate, exceed the specifications required by our Clients. This includes ensuring that we meet and exceed relevant industry-specific legislation/regulations, standards and comply with CIVEA membership rules.
We operate a quality management system (QMS) to ensure that we deliver consistent high quality. Our QMS is accredited to ISO 9001:2008 standards.
We aim to ensure that our enforcement agents and staff recognise that they have a role to play making certain that the vulnerable and socially excluded are protected and that the recovery process includes procedures that are in line with the regulations and our clients' requirements.
Please contact us for full copies of our policies