Frequently Asked Questions

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Why have I had a letter from Reventus?

We are instructed by Councils to collect unpaid Council Tax, Business Rates, Housing Benefit Overpayments, Former Tenants Arrears and Sundry Debts.

Council Tax and Business Rates

You will have been issued with a bill, reminder notice, final notice and a summons before a Liability Order was granted by the Magistrates Court enabling the Council to pass the case to us to collect.

Parking

As the Registered Keeper of a vehicle you will have had a penalty Charge Notice (PCN) from the Local Authority and the period afforded to you in order to pay or challenge the PCN has now expired.

A Warrant of Control obtained from the traffic enforcement centre has now been passed to us to collect.

Housing Benefit Overpayments, Former Tenant Arrears and Sundry Debts

For Housing Benefit Overpayments, Former Tenant Arrears and Sundry Debts you will have been issued with an invoice and a number of reminders for the relevant debt outstanding. The Council have instructed us to act as debt collection agents to collect the amount due.

What is the recovery process?

The Tribunals Courts and Enforcement Act 2007 (TCE) was introduced on 6th April 2014.

  • Compliance Stage

    We are now required to issue customers, by mail, a Notice of Enforcement, upon receipt of an instruction from the Council. This provides an opportunity to resolve the matter with our offices, prior to a visit by an Enforcement Agent.

    For each instruction issued during the compliance stage, a fee of £75 will be charged. Independent debt advice information and methods to pay are detailed on the reverse of the Notice you will receive. We wish to work with customers to resolve this matter, so please do not let this stage pass without contact.

  • Enforcement Stage

    Following the compliance stage, if full payment or a satisfactory arrangement to pay has not been agreed, the case will be passed to an Enforcement Agent to visit the premises. This attendance will incur a fee of £235 (plus 7.5% of any debt amount over £1,500), and the Enforcement Agent will be required to collect full payment or take control of goods. Where the amount cannot be paid in full, the Enforcement Agent will attempt to enter into a Controlled Goods Agreement, whereby goods will be left at the premises subject to an arrangement to pay.

  • Sale Stage

    If full payment or a satisfactory payment agreement is not made, the Enforcement Agent may remove goods for sale at public auction. At this stage a further fee of £110 (plus 7.5% of any debt amount over £1,500) will be applied. The actual costs incurred from the storage and sale by auction of goods will also be recoverable from the debtor.

Should you not strictly adhere to an arrangement your case will move to the next stage of recovery.

What fees can be applied? And when can they be applied?

The fees that can be applied for each stage are fixed and are as follows:

Compliance Stage: £75.00. The trigger for this fee is the receipt of the instruction from our Client.

Enforcement Stage: £235, plus 7.5% of the debt value that exceeds £1500. The trigger for this fee is an attendance at the premises.

Sale stage: £110, plus 7.5% of the debt value that exceeds £1500. The trigger for this fee is the first attendance at the property for the purposes of removing goods to a place of sale.

Plus potentially:

  • Locksmith Fees

  • Storage Fees

  • Auctioneers Fees

If you require an explanation of the fee(s) that have been applied to your account, please contact our office on 0344 800 3303 or by writing to:

Reventus Limited
Four Rivers House
Fentiman Walk
Hertford
SG14 1DB

Please ensure that you quote your reference number when calling or writing to us.

How can I pay the debt?

We offer a variety of payment options as follows:

  • Call our automated payment line on 01992 721205 to pay by Debit Card

  • Access your account online at www.reventus.co.uk to make payment or use the 'Pay Online' link above

  • Bank Transfer

  • Standing Order via your bank

  • Postal Order

  • Bankers Draft

  • Building Society cheque

  • Via our Enforcement Agent

Please click here to go to our How to Pay section for further information

Why has an Enforcement Agent visited my property?

The Enforcement Agent has visited your property on the instruction of a Local Authority to collect outstanding debts.

Who/what is a Certificated Enforcement Agent?

An enforcement agent is an individual authorised under s64 Tribunals Courts & Enforcement Act 2007 who acts on behalf of Local Authorities or Magistrate Courts enforcing unpaid Council Tax and Business Rate Liability Orders, Warrants for unpaid Parking Penalty Charge Notices and Warrants for unpaid Court fines.

Does an Enforcement Agent have to carry a warrant when enforcing a case?

An Enforcement Agent is not required to have possession of an actual Warrant at the time of enforcement. This is quite different to a Police search warrant for example, where the actual warrant must be present.

Enforcement Agents must carry their Certificate and an authority from the relevant local authority to execute warrants that originate from a liability order. In all other cases only the Certificate is required.

What should I do next?

If you have had a visit from an Enforcement Agent, you should speak with them as soon as possible to discuss clearing your debt.

If you were not present when the Enforcement Agent visited your property and you have received a letter marked for your attention, you should contact the Enforcement Agent immediately on the telephone number printed to discuss your case.

The Enforcement Agent may arrange for a convenient time to call back to discuss the debt with you. This may include discussing different options on how to pay.

If you do not make contact, the Enforcement Agent will make further visits.

We can assist – but only if you contact us.

What should I do if I have received a letter or notice from Reventus, however the person named on the letter or notice has no connection or relationship to me?

If you have received a letter or notice from Reventus and the person named on the letter has no connection or relation to you, please contact us as soon as possible.

It is important that you do not delay contacting Reventus, as a failure to do so may result in our continued recovery action or additional letters being sent to your property.

What are my options, if I cannot afford to pay my debt in full?

Reventus is committed to working with you to achieve a realistic settlement of your debt. If you cannot afford to pay your debt in full, you must contact us immediately to discuss payment options that may be available to you. We can offer flexible payment arrangements, which are determined by the guidelines specified by our Clients. Payment arrangements are discretionary and must be maintained.

Remember, the sooner you contact us to discuss payment options, the longer we may be able to give you on an arrangement to pay.

What methods of payment does Reventus accept?

Please click here or navigate to the 'How To Pay' section displayed at the top of the page for a list of payment methods accepted by Reventus.

What will/can happen if I refuse to pay?

Your continued failure to acknowledge our requests for payment could result in enforcement action which may involve an Enforcement Agent taking control of and removing your goods which may be sold at public auction to recover the sum due. Additionally, you may also incur additional costs. It should also be noted that goods sold at public auction raise only approximately 10% of their retail value.

Goods are going to be removed. Can I avoid this from happening?

Taking your goods is the last thing that we want to do. However, at Sale Stage you will have had many opportunities to clear the debt and at this point it is usually too late to pay by instalments.

The Enforcement Agent in charge will always consider your current circumstances, the value that the goods will fetch at auction and make an informed decision based on the best options available to clear the debt, especially if you are in a position to pay a lump sum towards clearing the debt.

Please do not ignore the situation, please contact the Enforcement Agent in charge to discuss the matter urgently.

What goods can be taken?

Any goods can be taken, including goods in which the debtor only has an interest, except those exempt by statute.

What if I pay the original debt amount direct to the Council – Can the Enforcement Agent enforce for their fees?

Yes, the sum outstanding once the case is issued to an enforcement agent is the value of the original debt and the costs incurred. In order to pay in full, both elements must be paid.

What should I do if I miss an agreed payment date?

In the event that you miss a payment date or deadline, you must contact us immediately to explain the reasons surrounding the missed/late payment.

Who is Reventus' governing body?

Reventus' governing body is the Civil Enforcement Association (CIVEA). Please note that CIVEA as an association does not give advice to members of the public. The association does, however, encourage members of the public to seek further advice from a recognised local or national advice agency or a qualified legal practitioner.

Can my property be entered?

Yes. Legislation provides a statutory right to enter your property to search for goods to take control of. Legislation authorises entry to multiple premises and re-entry to inspect goods that have been taken control of.

Can a debtor or other persons be arrested if they obstruct an Enforcement Agent?

Yes, Paragraph 68 (1) & (2) of schedule 12 of the TCE creates statutory criminal offences, by individuals who (1) intentionally obstruct a person lawfully acting as an Enforcement Agent & (2) intentionally interfere with controlled goods.

Where can I get free and impartial debt advice?

Please click here or navigate to the Debt Advice tab displayed at the top of the page for a list of organisations that can assist you with free professional confidential advice.

How can I make a complaint?

At Reventus, it is our aim to provide exceptional levels of customer care and service.

If you are dissatisfied with the level of service that you have received from a member of staff or alternatively your complaint may relate to another matter concerning your account, please click here.

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